WY-FI Project

West Yorkshire – Finding Independence | Supporting people with multiple needs


Recovering from a life with multiple needs

Members of the WY-FI Network talk openly about the times of chaos in their lives, what’s changed for them during recovery, the biggest challenges they faced, what they’re doing now and their hopes and aspirations for the future. Recovering from a life of homelessness, addiction, re-offending and/or mental ill health can be a tough journey with many ups and downs. With the right support, though, a full recovery IS possible. Watch now (13 mins)

Recovery journeys

A shorter version of ‘Recovering from a life with multiple needs’. Members of the WY-FI Network share their reflections on their recovery from homelessness, addiction, re-offending and/or mental ill health. Watch now (2 mins)

Annual Learning Event 2018

We produced a series of films at the 2018 Annual Learning Event.

Listen to our key speakers again, plus find out what a few of our lovely guests had to say about the event, and more generally, about the WY-FI Project.

Mark Burns-Williamson, West Yorkshire Police and Crime Commissioner

“WY-FI has recognised the intensive and holistic support that people with complex needs require. It’s developed a distinctive approach to service user engagement and there is clear evidence that this approach is successful in reducing re-offending.”

  • there is evidence that the WY-FI approach is successful at reducing re-offending
  • investment in prevention and early intervention will reduce long-term costs
  • it is vital that we do the right thing and invest in approaches that work
  • the Office of the West Yorkshire Police and Crime Commissioner is willing to look at whether there is a business case for funding a ‘WY-FI 2’ and we may have to work together
  • there is value in the independence of the Project that comes from its roots in the third sector Watch now (2 mins)

Anna Headley – Executive Director, Operations, Humankind

“The WY-FI legacy is very much a work in progress. It’s very exciting. I’m excited to hear about the investment possibilities about keeping ‘WY-FI 2’ going post 2020.”

  • Anna co-chairs the Management Board with Adam – a member of the WY-FI Network
  • What makes WY-FI work?
    • Navigation model
    • Multi-Agency Review Boards (MARBs)
    • Peer Mentors
    • Personalisation Fund
    • Employment, Training and Education
  • the nature of this group means there will be people who need support post May 2020 (the end of the WY-FI Project). Watch now (3 mins)

Professor Del Roy Fletcher – CRESR, Sheffield Hallam University

“The need for WY-FI has never been greater.”

  • the model works
  • key distinguishing features are that Multiple Needs Navigators have small caseloads and the freedom to work with individuals over a long period of time
  • What have we learnt?
    • it takes time to establish relationships of trust
    • Navigators with lived experience act as role models
    • Navigators’ people skills are crucial
    • Navigators need support too
  • Multi-Agency Review Boards play a pivotal role in case conferencing, facilitating flex and focusing support on the most vulnerable and those who have been banned from services
  • the financial benefits will be seen in the longer-term Watch now (5 mins)

Laura Furness – Head of Funding, National Lottery Community Fund

“People aren’t falling through the cracks, the system is not designed for the kind of people we work with.”

  • We want to:
    • reduce the cost to the public purse
    • stop people from dying
    • influence systems (culture, workforce, co-production…)
    • see flexible systems which are responsive to individual need
  • we see a reduction in risk at about 2 years
  • optimum caseload is 6-10 people
  • timely end dates, rather than fixed end dates
  • 3 out of 5 people we work with have nobody apart from their key worker – we can’t allow this to continue Watch now (4 mins)

Professor David Best – Head of Criminology, Sheffield Hallam University

“For recovery to be a complete process, society/communities have to afford people a way back in.”

  • What makes recovery stick?
    • recovery is about human connections
    • we need to allow people to recover
  • a good recovery/support service allows CHIME
  • in recovery, a person’s motivation switches from pleasure-seeking to wanting to give back, do something useful, make a meaningful contribution
  • out of 2,000 recovery stories from across the world – there is ONE common feature – recovery is a social process. Key features are:
    • engagement in networks with other people in recovery
    • meaningful activities
  • 79.4% of people in long-term recovery volunteer. These loose social ties reduce offending and produce safer communities
  • at 5 years into recovery 80% of people are in stable employment
  • “sticking with people pays back” Watch now (8 mins)

Thoughts from our guests on the day…

“We need to keep funding these projects.”

  • What stood out for you today?
    • the positive stories and positive approaches
    • the positive role of WY-FI and how that can be replicated
    • the speakers were awe-inspiring
  • What have you learnt?
    • there’s a whole network of people I can rely on and refer clients to, so that I have a holistic approach to supporting people
    • there’s more going on at WY-FI than I thought, e.g. co-production, workforce development
  • What change would you like to see in your own organisation?
    • easier access into services for people, e.g. when experiencing mental health issues and addiction (dual diagnosis)

Leave a Reply